In the ever-evolving landscape of online interactions, it is imperative for our valued clients to remain vigilant against potential threats and scams. At OspreyFX, we prioritize the security and well-being of our users, and to that end, we wish to equip you with essential information to safeguard you from fraudulent activities.

Suspicious Calls:

• We only contact you for reasons previously communicated through official emails or online chatbot texts.
• Our agents will never ask you to install software on your machine or seek remote access. This is a common tactic used by fraudsters.
• Our agents will never pressure you to act quickly or use threats or intimidation. We pride ourselves on courteous and patient interactions. If you’re ever in doubt, please end the call and contact support through our chatbot or by sending an email [email protected].

Email or SMS

• Do not open any emails or SMS that contain links that seem fraudulent. We will always communicate with you through our domain “[email protected]” and will never request information such as bank details or passwords over the phone. If you are suspicious, you may email our support to request confirmation of the information we have requested from you.

Here are a few safety precautions you can take to protect yourself:

• Secure your internet connection. Always be cautious about what information you are sending over public Wi-Fi networks, particularly payments.
• Download from reliable sources. Only download the necessary software from verified sources. Downloading unknown software may result in viruses or malware on your device. Just keep in mind that our representatives will never request you to install software on your device or request remote access.
• Check the website’s security. Browsers do a great job at detecting whether a website is fraudulent or not. This can be checked by viewing the URL bar. If a padlock icon is there, the connection is secure, and the website may be viewed.
• Keep your Privacy Settings On: Hackers can easily learn a lot about you from your browsing history and social media usage. Nowadays, many browsers and mobile operating systems have settings to protect your privacy online. Make sure to enable these privacy safeguards.