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How can I Prevent your e-mails going into the Spam Folder? (Gmail User)

Modified on: 1st December 2023

If you are having issues receiving our e-mails, you would need to set our e-mail as not Spam or set them in the Safelist of your Gmail account. 


Option 1: 


  • Access your Gmail account.
  • Open any of our e-mails. 
  • Select the Report as not Spam button as shown in the screenshot below.




Option 2:


  • Open our e-mail. 
  • Click on the 3 dots on the right-hand side of the Gmail platform. 
  • Select filter messages like this




  • Set your filters and add our e-mail in the form ([email protected]).
  • Select the Create filter option.




  • You would need to tick the row Categorise as
  • Set the option as Primary.
  • Select the Create filter button at the bottom.



Option 3:







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