How can I Prevent your e-mails going into the Spam Folder? (iCloud User) Modified on: 1st December 2023 If you are having issues receiving our e-mails, you would need to set our e-mail as not Spam or set them in the Safelist of your iCloud account. Step-by-Step Guide Log in to your iCloud e-mail account.Go to your Junk folder. Open our email. Tap the Arrow button on the top right-hand side. Tap Move Message. Choose Inbox. Select the Move option.