How can I Prevent your e-mails going into the Spam Folder? (Outlook/Hotmail User) Modified on: 1st December 2023 If you are having issues receiving our e-mails, you would need to set our e-mail as not Spam or set them in the Safelist of your Outlook account. Step by Step Guide Access your Outlook Mail account. Open our e-mail from your junk folder. Select the It’s not junk button in your e-mail. Click Report and the e-mail will go to your primary inbox. This will mark the e-mail as Not Junk.