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How can I Prevent your e-mails going into the Spam Folder? (Protonmail User)

Modified on: 1st December 2023

If you are having issues receiving our e-mails, you would need to set our e-mail as not Spam or set them in the Safelist of your Protonmail account. 


Step by Step Guide


  • Access your Protonmail account. 
  • Click on the Settings button on the top right-hand side. 
  • Select Filters on the left side of the e-mail platform.
  • Select Add which is next to the Allow list in the middle. 



  • Input our e-mail ([email protected]) in the given space.
  • Click on the Save button below.



  • The e-mail will be automatically listed under the Allow list.


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