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List of Acceptable Proof of Address (POA) Documents for Identity Verification

Modified on: 1st December 2023



Address Verification – Proof of Address (POA) 


For address verification, we primarily look to receive ONE of the following documents:

  • Bank Statement 
    (If you provide a Bank Statement or Credit Card Statement please make sure that all personal information such as the Credit Card details are not visible)

  • Utility Bill 
    (Water, Gas, Electric, etc)

  • Postpaid Mobile Phone Bill




Our Guidelines:


  • Must be able to see the full document. All four corners and not cropped. (Account numbers and sensitive information can be covered).
  • The document must be dated within 3 months (90 days) of the present day and we need to see an issue date.
  • Must state your full name and address on the document.
  • Must show some form of the official logostamp or notarisation.
  • Ensure the document is not password protected.
  • File format: JPEG or PNG files only.
  • Scanned or screenshot documents may be approved, as long as the full pages of the document are provided.



You will find some examples below:









Not Acceptable:



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