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How to Complete the Live Selfie Request for your Withdrawal

Modified on: 1st December 2023

Prioritizing the security of your account and funds, we may require you to undergo a Live Selfie request during withdrawals as an additional protective measure. 


Understanding the Live Selfie Request:


The Live Selfie request serves as a verification tool to ensure the safety of your account, involving swift facial recognition for identity confirmation.


How to Complete the Live Selfie Request for Fund Withdrawal:


  • Upon initiating a withdrawal, you’ll receive a notification on your account prompting you to confirm your identity: “Your recent withdrawal request is pending your action: Click here to confirm your identity.”

  • An email with the same instructions will also be sent to you.

  • Click the “Verify” button either within the email or on the platform.

  • Upon selecting “Verify,” the platform will redirect you to a window where you’ll need to complete the Live Selfie request.

  • Follow the provided instructions: face the camera, ensure your face is within the frame, and slowly rotate your face around the circle.

  • Once the Live Selfie request is successfully completed, you’ll receive a confirmation message: “Your face scan was successful. Continue.”


That’s all! Your withdrawal has successfully undergone the Live Selfie request and is now on its way.



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