If you have made a deposit using a credit/debit card via a 3rd Party Platform not directly with OspreyFX, your funds would need to be withdrawn via one of the cryptocurrencies available in the Withdrawal section. Click here for a guide on how to do this.
If you have made a deposit using your credit/debit card directly with OspreyFX, you would need to withdraw/partially withdraw the same amount via credit/debit card unless otherwise informed by our Payments Team at the time of withdrawal request. If placing a partial withdrawal of the original amount, it could be possible that we would then require the remainder to be withdrawn via a different method available to you, for example, Bitcoin.
The withdrawal will be processed by us within 24 hours and can take 1-14 working days to be returned to your account (this depends on the speed of your bank).
Additional funds over and above your original deposit(s) would need to be withdrawn via a different method than a credit/debit card.
Example: If you deposit $100 via Card and have a balance of $200 in your OspreyFX Wallet, we have to process $100 back to the Card and then we can send the other $100 to a Bitcoin address should you be looking to withdraw the full balance of $200.
Step-by-Step Guide:
- Navigate to the Withdraw Tab on the left-hand side menu.
- Select your USD Wallet and Debit/Credit Card as the withdrawal method.
- Finally, select the amount that you would like to withdraw. You would need to withdraw/partially withdraw the same amount via credit/debit card unless otherwise informed by our Payments Team at the time of withdrawal request.
- Click Request Withdrawal to complete your request. This will be processed within 24 hours and an email will be sent to you to confirm that your request has been approved. You should receive the funds back to the original card they were deposited from within 1-5 business days.
- If you have not received your withdrawal within 7 business days, please contact our Support Team with a copy of the card statement showing that funds have not been received so that we may investigate further. Please truncate any data that is not relevant to the request.
Keep in mind that you will need to verify your identity in order to be able to withdraw at any time. Take a look at our step-by-step guide on how to verify your account.
